SMS Terms & Conditions

Living Word Imprints, LLC
Effective Date: July 19, 2026
Last Updated: July 19, 2026

Our Promise

At Living Word Imprints, we believe text messaging should be helpful—not intrusive.

We use SMS to keep customers informed about their orders by providing timely updates, artwork approvals, production notifications, pickup notifications, and customer service responses.

We respect your privacy, your time, and your communication preferences. We do not use this SMS program for promotional or marketing purposes.

Purpose of SMS Communications

Living Word Imprints uses SMS messaging solely to communicate with existing customers regarding their orders and customer service needs.

Messages may include:
• Order confirmations
• Artwork approval requests
• Production updates
• Ready for pickup notifications
• Customer service responses
• Questions regarding an existing order

We do not use this SMS program for promotional or marketing messages.

Customer Communications and Consent

Living Word Imprints has communicated with customers regarding their orders for more than 20 years using telephone, email, and text messaging.

When placing an order online, in person, by telephone, or by email, customers are asked to provide contact information so we can communicate with them regarding their order.

As indicated on our order forms, order status updates may be sent by text or email. Customers who provide a mobile phone number for order communications may receive transactional SMS messages regarding their order, including artwork approvals, production updates, pickup notifications, and customer service responses.

Living Word Imprints uses SMS only for legitimate customer service and order-related communications. We do not use this SMS program to send promotional or marketing messages.

Consent to receive order-related SMS messages is not a condition of purchasing goods or services.

Message Frequency

Message frequency varies depending on the status and complexity of your order.

Most customers receive between one (1) and three (3) text messages per order, although additional messages may be necessary if artwork approval, order changes, or customer service assistance is required.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and service plan.

Business Hours and Customer Service

Our regular business hours are Monday through Friday, 10:00 AM – 6:00 PM.

As a family-owned business, we may occasionally respond to customer emails or text messages outside normal business hours when practical. Telephone calls are generally placed during normal business hours. Response times may vary.

Opt-Out

Reply STOP at any time to opt out of future SMS messages. You will receive one final confirmation message confirming your removal from our SMS messaging program.

Help

Reply HELP for assistance.

Phone: (860) 882-1679
Email: info@livingwordimprints.com
Website: https://livingwordimprints.com

Privacy

Please review our Privacy Policy at https://livingwordimprints.com/privacy-policy.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Carrier Disclaimer

Message delivery depends upon your wireless carrier. Living Word Imprints is not responsible for delayed or undelivered messages caused by wireless carriers or circumstances beyond our control.

Changes to These Terms

These SMS Terms & Conditions may be updated periodically. The most current version will always be available on our website.

Contact Information

Living Word Imprints, LLC
450 Homestead Avenue
Hartford, CT 06112
Phone: (860) 882-1679
Email: info@livingwordimprints.com
Orders: orders@livingwordimprints.com
Website: https://livingwordimprints.com